FREQUENTLY ASKED QUESTIONS

Users and Passwords:
Question:Why can't I log on?
Answer:Ensure you have the correct username and password and check with the
system supervisor to check they have not altered it.

Question:How do I change my password?
Answer:After you have logged on, select Users -> Change Password. Type in your
current password. Select OK. Then type in your new chosen password twice.

Question:How do I create new users?
Answer:Ensuring you are a system supervisor, select Supervisor -> Maintain Users.
Selecting File -> Add new user will allow you to do this.

Creating Parts and Operations:
Question:How do I create a Part or Operation?
Answer:Ensuring you have the correct security priviledge, from the part screen, select
File -> New Part then type in the part number.

Capturing Pictures:
Question:When I press the Live button to capture a picture, I get a black or blue square?
Answer:A solid Black or Blue square indicates no video source is present.
Ensure the camera is plugged in and switched on, and attached to the computer.
Question:When I press the Live button to capture a picture, I get an
interference pattern?
Answer:Your cable is not plugged in firmly, or the cable is faulty. Check
the connections or get another cable.

If the answer to your problems is not listed above please do not hesitate to
contact our support department on 01568 612423 or email support@insightsoftware.co.uk